Terms and Conditions
We want you to be completely satisfied with your purchase and our service. If for any reason you are unhappy please contact us within ten working days of receiving your order. Remember – we are here to help.
Our Contact details
The Parrotfish (Education) Company Ltd.
Laundry Cottage
Church Road
Nacton
Suffolk
IP10 0ES
T/AS The Parrotfish Company
Phone: 01473 655007
Fax: 01473 655007
Email: enquiries@parrotfish.co.uk
VAT Registration Number 792 2521 25
Company Registration No. 6593520
BACS Payments to: 40-25-31 a/c no. 62043092
Making a Purchase:
There are two ways to purchase from The Parrotfish Company; E-shopping and traditional ordering.
E-shopping via our website - just browse our website, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete your order.
Traditional ordering - Download an order form. Complete your order form and send it to us by email, fax or post. It is our aim to despatch your goods within fifteen working days of receiving your order.
Check before you order
We carry extensive stock to avoid delivery delays, but if you want to check availability first, call us on 01473 655007.
All goods are sold subject to availability. We will do our best to ensure that we supply the goods described, however, it may be necessary on occasions for us to substitute items.
Goods are not available on a sale or return basis unless agreed by The Parrotfish (Education) Company Ltd in writing. Goods remain the property of The Parrotfish (Education) Company Ltd until full payment has been received.
Opening an account with The Parrotfish Company
For private individuals, payment is required at the time of ordering. Please send your cheque for the full amount, crossed and made payable to The Parrotfish (Education) Company Ltd, together with your order or pay by BACS. Payments to: 40-25-31 a/c no. 62043092
All Local Authorities, state and independent schools, authority nurseries, public organisations and registered charities qualify for a free credit account. The account is set up when you place your first order and payment is strictly 30 days from the invoice date. We reserve the right to charge interest and/or late fees on any overdue accounts.
In circumstances where payment is not received The Parrotfish Company reserves the right to apply all or any of the following remedies:
i) charge interest at 2.5% above the Standard Bank Base Rate on outstanding debts arising from correctly submitted invoices remaining unpaid after the said 30 days. Such charges may be collected retrospectively at any time.
ii) suspend further supplies of goods to the customer pending settlement of the outstanding debt and any interest accrued;
iii) take any other reasonable action as appropriate to recover the outstanding debt and any interest accrued.
The customer shall not be entitled to any set off in respect of outstanding debts against any monies that The Parrotfish Company may owe the customer in respect of other transactions
Overseas orders
We accept overseas orders. New customers please contact us for information on VAT exemption, currency and delivery.
Contract
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Prices
All prices quoted within any publications issued by The Parrotfish Company are correct at date of issue and shall only be subject to amendment in circumstances of error or fluctuation in market conditions. The Parrotfish Company reserves the right to invoice for items at the price prevailing at the time of delivery without notice of amendment unless expressly agreed in writing with the customer.
All prices quoted are exclusive of VAT which shall be charged at the prevailing rate at the date of invoice.
Delivery
It is our aim to despatch your goods within fifteen working days of receiving your order. Should any of your order be out of stock we will deliver the outstanding items to you as soon as they become available. Our delivery fee of £7.50 is charged on your first invoice only. There will be no additional charge for back orders.
Express Delivery (UK mainland only)
When you need it fast our Express Delivery Service will deliver within 48 hours of receiving your signed order form for only £15.00. Please call us on 01473 655007 to check availability of our Express Delivery Service. This service is strictly subject to stock availability.
Refused Delivery
We reserve the right to make a carriage charge plus a 20% handling charge, or a minimum of £15 whichever is greater, on all consignments that are refused or when the customer has not made adequate provisions for the delivery.
Notice of Damage/Incorrect Delivery
If upon receipt your goods are damaged, incomplete, incorrect, and short delivered or an order fails to arrive, notification must be made within ten working days, quoting your account number and the relevant reference number. Claims outside this period may not be accepted.
Return of Goods
The Parrotfish (Education) Company Ltd product guarantee relates to the quality, durability and relative fitness for purpose during the first 12 months after the delivery. Goods deemed 'no longer required' due to ordering error, surplus to requirements etc. may be considered for return providing prior authorisation is obtained and goods are returned in a re-saleable condition in the original packaging within fifteen working days following despatch. Where authorisation is obtained a 20% handling charge or minimum £15 whichever is greater will be charged.
The Parrotfish (Education) Company Ltd will not accept goods returned without prior authorisation or in a non-saleable condition - in such cases goods must be paid for in full by the customer. For further clarification, contact us on 01473 655007. It is the customer’s responsibility to ensure that the goods are adequately packaged in the event of any return to ensure goods remain re-saleable. Please note that (except in the case of defective or damaged products) any goods that have been made to order cannot be returned.
Refunds
If you cancel your order, we promise to return to you as soon as possible (and at the latest within 30 days) all sums paid to us in respect of the
products returned less any return carriage/re-stocking charges where applicable.
Health and Safety
• Our resources are not toys.
• They are sold for educational purposes only.
• They may contain objects which require close adult supervision.
Before use, please ensure that you follow the Health & Safety Policy of your organisation.
Passing of Risk
Risk for any goods ordered by the customer shall pass upon delivery to customer premises named in the official order received by The Parrotfish Company.
Limitation of Liability
Unless otherwise agreed in writing The Parrotfish Company shall not be liable in any way whether in contract or otherwise for any indirect or consequential loss, damage or injury which may arise from the supply of goods to the customer. The Parrotfish Company will not accept any liability in respect of any advice given or views expressed connected with any orders placed unless such advice forms part of a contract agreed in writing. Except as set out in these conditions, all warranties, conditions or terms relating to fitness for purpose, quality, merchantability or condition of goods whether implied by statute or common law are excluded to the full extent permitted by law.
Force Majuere
Either part to the contract shall reserve the right in circumstances of Force Majeure, Strike, Civil commotion or material interruption of traffic by road rail and air to delay, postpone the delivery or acceptance of goods under the contract.
Waiver
Any failure to enforce terms under the contract shall not constitute a waiver to the enforcement of any other terms under the contract.
Notices
Any notice or other document to be served and or given under these terms shall be duly served if delivered to or sent to by letter post, facsimile to the current trading address advised within the official order documentation.
Law
Unless otherwise agreed in writing any contract to which these terms refer shall be subject to English Law.
